Position Summary: The Street Outreach Worker works varying shifts including some weekends to provide street-based services to homeless, precariously housed, runaway and at-risk youth/young adults in collaboration with StreetWorks Collaborative and other organizations. The Street Outreach Worker provides access to shelter and/or housing and satisfies/provides resources for other basic needs.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Conduct Street-based outreach to identify youth and young adults up to age 24 who are experiencing homelessness, precariously housed, runaway and/or otherwise at-risk.
• Responsible for assessing youth using the Coordinated Entry System, tracking & collecting client information for funding purposes.
• Process housing intake and assessments to determine housing needs and preferences; and accept internal referrals from Ain Dah Yung Center, the Street Works Collaborative and other Social Serving Agencies
• Responsible for delivering culturally sensitive outreach services as part of a mobile Street Works team to youth and young adults located at identified locations in the twin cities metro including train platforms, encampments, and engaging them to obtain safe and affordable shelter and housing opportunities.
• Identify, develop and maintain referral partnerships with local social service agencies that effectively assist clients to achieve their basic needs and life goals in areas including education, employment, mental and physical health.
• Offer care and service coordination in partnership with other nonprofits, law enforcement, behavioral health services, and medical providers to ensure clients receive the help they need.
• Work closely with Hennepin/ Ramsey County, the Department of Human Services, Public Housing, Metro Transit, and other community partners to ensure housing and services are secured.
• Build strong networks within the schools that they partner with, and the various school administrations.
• Fosters a positive, engaged community.
• Listen to client concerns and provide crisis intervention as required.
• Accessing mental health crisis services or Adult Protective Services for residents is a common component of the position.
• Assist client develop independent living skills.
• Distribute and track health and personal care supplies, food, and access to transportation.
• Transports or arranges public transportation for clients to medical, court, or other appointments.
• Collaborate as a member of the larger Ain Dah Yung Center Team and serve as a housing resource expert as needed.
• Collects and records all required statistical information; accurately reports data in a timely manner.
• Prepare monthly statistical reports and other data as required by the Street Works Collaborative
• Prepare financial assistance requests through the Street Works Collaborative and make sure all required documents are present in the request.
• Participates in agency efforts to promote a mutually respecting, multicultural environment; participates in training opportunities related to economic, racial, and cultural diversity as requested.
• Attend all Agency and Street Outreach meetings and trainings including the completion of HIPAA, Vulnerable Adult training, and Mandated reporting for minors.
• Commitment to diversity and inclusion, both personally and organizationally
• Must be able to work flexible hours to meet the needs of the clients.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High School Diploma or General Education Diploma (GED) required.
• 2+ years of experience working with youth in an educational, human services, or homeless youth nonprofit setting.
• Experience working with youth and/or young adults of diverse racial and socioeconomic backgrounds, preferably in a housing and/or nonprofit organization.
• Must have experience working with at- risk populations and the ability to work constructively with youth who exhibit a wide array of challenging behaviors.
• Knowledge of and sensitivity to American Indian culture, values, community, and family systems required.
• Clear understanding of structural racism and historical trauma and its impact on the American Indian community.
• Knowledge of evidence-based practices preferred, specifically Harm Reduction, Motivational Interviewing, Trauma Informed Care and Person-Centered approaches.
• Must be cognizant and sensitive to the needs of homeless youth and at-risk families.
Supervisory Competencies: To perform the job successfully, an individual should demonstrate the following.
Managing People - Develops subordinates' skills and encourages growth. Includes subordinates in planning. Makes self-available to subordinates. Provides direction and gains compliance. Provides regular performance feedback. Takes responsibility for subordinates' activities.
Base Competencies: To perform the job successfully, an individual should demonstrate the following.
Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
Managing Participant Focus - Develops new approaches to meeting participant needs. Establishes service criteria. Monitors participant fulfillment. Promotes participant focus. Provides training in participant service delivery.
Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
Read and comprehend simple instructions, short correspondence and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients and other employees.
Add and subtract two digit numbers and multiply/divide with 10's and 100's. Perform these operations using units of American money and weight measurement, volume and distance.
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Proficient in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, etc.)
Certificates and Licenses:
Valid Minnesota Driver’s License with a satisfactory driving record as outlined in the employee handbook.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent talking and listening. Standing, walking, stooping, kneeling, crouching, crawling, and bending. Lifting up to 40 lbs. Be able to climb several levels of stairs. Frequent use of hands and fingers to operate computers, phones, and writing utensils. Vision requirements as required by having possession of valid Minnesota Driver’s License. Occasional exposure to high-risk situations.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.